Frequently Asked Questions
Frequently Asked Questions
How quickly do you respond to inquiries?
We aim to respond promptly to every inquiry, usually within 24 hours on business days.
Can I change my shipping address after placing an order?
Our warehouse packs and ships orders quickly, often within 24 hours. If you need to change your shipping address, contact us immediately and provide your full name, order number, and the new address. We cannot guarantee a change after an order has shipped, but we will do our best to help.
How long does order processing take?
Most orders are processed within 24 hours. During especially busy periods, please allow 1–5 business days.
When should I expect my order?
We ship Monday through Friday, excluding holidays. Delivery generally takes 7–15 business days, depending on your location.
Will my entire order arrive together?
Some orders, particularly larger ones, may ship in multiple packages. Packages can arrive 1–2 days apart.
What happens if an item is out of stock?
We will email you with the expected restock date. If the item cannot be restocked within two weeks, we will refund that item.
How can I track my order?
Use the “Track My Order” page and enter your tracking number. Contact us if you need help.
Why is my tracking number not working?
Tracking details can take time to activate. If you continue to have trouble, contact us and we will confirm the tracking information.
What should I do if my order arrives damaged or incomplete?
Contact us as soon as possible. We offer a 30-day return policy, provided you contact us within that period.
What condition must returned products be in?
Returned items must be unused, undamaged, and in their original packaging to qualify for a refund.
Who pays return shipping?
We cover return shipping for defective products. For other returns, including changes of mind, the customer is responsible for return shipping.
Still have questions?
Email us Monday through Friday. We usually respond within 24 hours. Customer service hours: 9:00 AM–6:00 PM CET.